How to Get Assistance and Help
Please mail us at help@damtp for assistance with computing/IT.
The Computer Officers will respond immediately to any report of a problem which is causing widespread disruption, such as a failed fileserver or network breakdown. In these circumstances please contact any of the Computer Officers by telephone (Ext 66100), in person or using the urgent computing/IT support email address of really-urgent@damtp.
| Problem Description | Who to email (all addresses end with cam.ac.uk) |
Relevent Webpage |
|---|---|---|
| Printer needs new toner, or resetting | printer@damtp | Reset the printer |
| General Relativity Group help | gr_help@damtp | |
| COSMOS help | cosmos_help@damtp | |
| Connecting to a printer when using the laptop network | help@damtp | Laptop Printing |
| Document does not print correctly | help@damtp | |
| Want to publish a webpage | webmaster@damtp | Personal Webpage |
| DAMTP Web Queries | webmaster@damtp | |
| Maths Web Queries | webmaster@maths | |
| Email to a damtp address is bouncing | postmaster@damtp | |
| Email if your email is stored on Hermes | help-desk@ucs or phone ext 34681 | |
| Problem with a laptop connection | laptop@damtp | Required Information |
| non-urgent Problem with Hardware | hw-faults@damtp | |
| Buying Equipment or Software | purchases@damtp | |
| All other damtp computer problems | help@damtp | Required Information |
| Very Urgent problems such as machine failure and network faults | really-urgent@damtp |
The Computer Officers will normally respond quickly to requests for help by email but they will prioritise their workload and, if necessary, defer responding to a request because of more urgent work.
Other sources of help
- ask friends and colleagues
- Check the computing wiki
- several of the research groups have a computer systems manager responsible for looking after the specialist software (and hardware) operated by the group. You should normally direct requests for help about group-specific matters to your group computer manager, but please feel free to ask the Computers Officers about general computing matters as we know everything about anything (or can find someone who does).
- Information about most UNIX commands is available on-line using the man command or the info command.
Local information is available in files in the /usr/damtp/info directory. However, we plan to make all local information, together with links to other relevant sources of information available on the DAMTP Web pages at URL http://www.damtp.cam.ac.uk/internal/computing.