Failing to print from your laptop

If you can't print from the laptop network check the following.

• You are authenticated to the laptop network. You cannot print unless you have logged into the laptop network. Check to see if the laptop server believes you are or are not authenticated If it believes you are not authenticated and you believe you are, send an email to laptop@damtp explaining this and copy and paste the information on the webpage into the email.
• The laptop print service is running.

You've checked the above, all is fine and you still cannot print your document. You'll need to email us. We need the following information. Please try to include as much as possible of the following.

• The content you see on the status page.
• What happens when you visit the webpage http://lapserv.maths.cam.ac.uk:631/printers
  Do you ...
  • Get no reply - the browser hangs
  • Get a shorter than expected list of printers - there should be around 92
  • Have no problem viewing that page
• Which printer(s) you tried to print to
• Which program (application) you printed from
• The type of file you tried to print - eg webpage, pdf file, image ending in .jpg
• The time (approx range is fine) you sent the job to the printer

In addition it really helps us if you send the document to be printed to the printer called capture. This isn't a real printer, but we use its queue to try to figure why a file won't print or prints incorrectly.